As with all things, prevention is better than cure. You can do this in three ways—console, web browser, or PSN app. Then, under 2-Step Verification, select Edit. Select the method of authentication: Text Message or Authenticator App. Carry on with the verification process for either option. Then, log into your PSN account and click your profile picture.
Under 2-Step Verification, select Edit. Select the method of authentication again, either Text Message or Authenticator App. Then, proceed with the verification process for either option. Select the Hamburger Icon and tap Security.
Select the method of authentication, and proceed with the verification process as instructed. Our PSN accounts have our friends, game history, and even progress.
With this in mind, making sure that our accounts are safe should be standard practice. To keep our PSN account safe, it is a combination of keeping other accounts such as our email addresses and web browser safe as well. With so many ways to access our account, there are also many ways to hack into it. You can prevent many of them by simply turning on 2FA.
If you're new to the world of PlayStation, here's how to buy games for your console from the PlayStation Store. Quina spends most of her days day drinking at the beach while writing about how technology affects politics, security, and entertainment. She is primarily based in Southeast Asia and graduated with a degree in Information Design. Image Gallery 3 Images. If you were able to reset your password, move on to step 2.
Otherwise, you should contact Sony directly for help resecuring your account. You can do so by clicking here. Go here and sign in to your account. From the panel on the left-hand side, select Security. Click on Sign Out on All Devices in the bottom right.
Not sure what 2FA is? It could be possible that someone has used your payment details to make a purchase on PlayStation Store. If you believe this to be the case, contact your card provider the number is on the back of the card immediately to report unauthorized use. It is possible that someone has used your email address to create an account. If you can't change your password or access your account, contact us to help you secure your account.
Phished compromised accounts and unauthorized charges. Having trouble logging-in to your account? PlayStation Online Assistant. Please select from the options below for more information. I have an account: I don't recognize a payment.
I have an account: I don't recognize an email. I don't have an account: I don't recognize a payment or email. My PlayStation console has been stolen. Check your transactions. Have you been charged a recurring subscription fee? Cancel a subscription PlayStation Store cancellation policy.
Subscription settings. Could a child family member have used your payment details? Contact PlayStation Support.
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